At MYPB, customer satisfaction is our top priority. We aim to provide the best quality products and seamless service. Please read our policies below regarding refunds, returns, cancellations, and courier rejections.

1. Refund Policy

We offer refunds only under the following circumstances:

  • If you receive a damaged or defective product.
  • If the product delivered is incorrect compared to what was ordered.
  • If the product is expired at the time of delivery.

Refund Process:

  • You must raise a refund request within 48 hours of receiving the order.
  • Email us at ecommerce@mypb.co.in / info@mypb.co.in / shopify@mypb.co.in with your order ID, product images, and reason for the refund.
  • Our team will verify the request and initiate the refund within 7-10 business days after approval.
  • Refunds will be processed to the original payment method.

2. Return Policy

  • Returns are not accepted due to hygiene and safety reasons.
  • If you receive a defective or incorrect product, we will provide a replacement or refund.
  • For Cash on Delivery (COD) orders, the shipping + COD charges are non-refundable.
  • For prepaid orders, the shipping charges are non-refundable.

3. Courier Rejection Policy

  • If the package is rejected upon delivery due to damage, please inform us immediately at ecommerce@mypb.co.in / info@mypb.co.in / shopify@mypb.co.in with supporting images.
  • If the rejection is due to an incorrect address or unavailability, re-delivery charges may apply.
  • The deduction amount will be the same as the shipping charges + COD charges applied to the order.
  • If you reject the courier upon delivery without a valid reason, a charge equivalent to the shipping cost + COD will be deducted from the refund amount.

4. Cancellation Policy

  • Orders can be canceled only before they are shipped.
  • To cancel, email ecommerce@mypb.co.in / info@mypb.co.in / shopify@mypb.co.in with your order ID.
  • If the order has already been shipped, cancellation is not possible.
  • If canceled after shipping, a cancellation charge equivalent to shipping charges + COD will be deducted.
  • Refunds for successful cancellations will be processed within 7-10 business days.

5. General Policy Clause

  • All rights related to orders that are not explicitly covered in these policies will be decided solely by MYPB.

6. Contact Us

If you have any questions about our policy, please contact us at info@mypb.co.in / 75675 99992.